Wendy Roedler

Customer Service Representative @Expert Global Solutions Now Alorica

Pittsburgh, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2011 — Present

Customer Service Representative @Expert Global Solutions Now Alorica

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Pittsburgh, PA, US

Ms. Roedler works as a customer service representative for EGS\'s client American Electric Power (AEP) in their credit/collections department. She must communicate with customers in attempt to negotiate payments/payment plans on their personal accounts. She\'s required to have the knowledge, understanding, and compliance with all Federal, State, and Local Laws as well as the regulations in the collection industry with all five US states Ms. Roedler handles individually.

EDUCATION

1990 — 1991

University of Pittsburgh

Business/Corporate Communications

1986 — 1990

Bishop Canevin High School

Graduated, General/ college prep

SKILLS

Time ManagementCustomer Relationship Management (Crm)Risk ManagementTeam ManagementTeam LeadershipCreditNegotiationCustomer SatisfactionTrainingCustomer RetentionCustomer ServiceCommunicationBusiness Process ImprovementOutsourcingAccount ManagementCall CentersStrategic PlanningMicrosoft OfficeSalesVendor ManagementCoachingLeadershipFinancePerformance ManagementCrmMicrosoft ExcelContact CentersManagementTeam BuildingProcess ImprovementCustomer ExperienceOperations Management

ABOUT WENDY ROEDLER

Take calls from customers & assist them in understanding their electric bill.

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Wendy Roedler — Customer Service Representative at Expert Global Solutions Now Alorica in Pittsburgh, PA, US | Unifers