Raven Kittler
Call Center Representative @Alorica
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WORK HISTORY
Call Center Representative @Alorica
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns•Maintains and updates customer information as necessary•Calmly attempts to resolve and de-escalate any issues•Escalates calls to supervisor when necessary and appropriate•Responds to requests for assistance and/or possible processing of credit card authorizations•Tracks call-related information for auditing and reporting purposes•Provides feedback reports on call issues related to downtime and/or training issues•Upsells to customers as necessary
EDUCATION
Everest University-South Orlando
Bachelor's degree, Paralegal Studies
ABOUT RAVEN KITTLER
I have over 10 years of Administrative experience. I am also Westlaw certified. I have…
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