Wayne J. Thomas
Advisory Solution Consultant @ServiceNow
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WORK HISTORY
Advisory Solution Consultant @ServiceNow
Toronto, ON, CA
As a core Advisory Solution Consultant at ServiceNow, I play a pivotal role on the core account team in driving customer success and accelerating AI transformation across our entire suite of ServiceNow products & services.My key responsibilities include:* Solution Architecture: Collaborating with clients to understand their unique business needs and designing tailored ServiceNow solutions to address their challenges.* Technical Expertise: Leveraging my deep understanding of the ServiceNow platform and industry best practices to provide strategic guidance and implementation support.* Pre-Sales Support: Actively participating in the sales cycle, conducting product demonstrations, crafting compelling proposals, and delivering impactful presentations.* Knowledge Sharing: Contributing to the broader ServiceNow community by sharing insights, best practices, and technical expertise through internal and external channels.I work on numerous projects across various industries, including IT Service Management, HR Service Delivery, Customer Service Management, and Security Operations. I am passionate about leveraging technology to empower organizations and drive innovation.
EDUCATION
Schulich School of Business - York University
Certification, Project Management, Certified Internet Webmaster Program
Ryerson University
Bachelor of Technology, Communications Techology, Minor in Marketing, Media, Business Management
SKILLS
ABOUT WAYNE J. THOMAS
A solutions-focused, technical systems engineer with experience in compelling software solution demonstrations• Expert understanding of software as a service (SaaS) and cloud computing concepts and technologies• Expert knowledge of social media web technologies and platforms including monitoring, measurement, engagement and consulting (Facebook, Twitter, LinkedIn, Google + and their respective APIs) • Extensive knowledge of data/server replication and protection, high availability, hot fail-over and fail-back technologies.(CA XOSoft/ArcServe, Doubletake)• Knowledge and conversant in enterprise cloud, storage and virtualization platforms and infrastructure sales and deployment (VMware, Microsoft Hyper-V, Citrix Zen)• Experience with selling Ruby on Rails and MySQL based SaaS solutions.• A broad understanding of web technologies and methodologies, including Ecommerce, client/server architecture and databases.• An experienced technical project manager for complex web applications/technologies• Understanding of web, XML, and related technologies and security standards (HTTP, Basic/NTLM, cookies/sessions, XML/XSLT/XHTML/HTML, REST, SAML, SOAP, J2EE, LDAP/AD)• Understanding of enterprise networking concepts and troubleshooting/diagnostic tools (DNS, TCP, proxies, DMZ).• Advanced knowledge of computer hardware and software including installation, configuration, management, troubleshooting and support.• Basic Understanding of regulatory filing processes, OSC and SEC submissions (10K, 10Q reports, EDGAR, SEDAR, National Instruments, XBRL tagging, etc) • Certified Salesforce.com Administrator• Areas of interest include the semantic web, real-time web, server & network virtualization, fuzzy search technology, social media integration, cloud computing/services, HTML 5 and unified communications.
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