Wayne Skelding

Office & Account Manager @D&d Network Services Limited

Worcester, GB

OutlineActing as the dedicated Account Manager to a group of approx. 85 companies ranging in size from 5 users up to approx. 100 users. The goal of this role is to ensure annual renewal of all IT Support Contracts, multiple software product licence renewals (such as AV solutions, Firewall software & MS365 Solutions), and upselling of additional hardware, software and increasing contract length and value when suitable. Key responsibilities• Regular communication with dedicated set of accounts for the express purpose of relationship building, contract renewal, consultative solution selling and software licencing renewals.• Ensure annual licence renewals for my customer base & secure additional revenue wherever possible via upselling & cross-selling such as increasing contract length to multiple year agreements or moving customers to recurring monthly subscriptions.• Management of all sales & revenue figures for my customer base with accurate forecasting of upcoming renewals and additional orders.• Ensure compliance & achievement of company KPI’s.• New starter staff training & experience in training colleagues to improve selling skills.• Management of all Hardware & Software purchases via a number of suppliers, including PO generation & order tracking.• Ensuring invoicing & payment processes are followed by customers.• Ordering of all required office supplies & consumables.