Waylon Reichert

Senior Field Technician @Volta, Inc

Frankfort, KY, US

Evaluated hundreds of customer opportunities to assess equipment and labor needed to meet a variety of customer’s IT needs, then collaboratively or individually planned, delivered, and executed solutions including installation. • I remotely monitor over 2,500 devices across Kentucky and responsible for providing onsite support for all customers west of Interstate 75 in KY.• When UPS or Server hardware fails, I coordinate with team members and end users to minimalize the impact of downtown then install, repair, or replace equipment to best met customer’s needs.• I manage inventory and direct the ordering for multiple ongoing projects. • I have met 100% of all SLA agreements on all projects, achieved over a 4.5 out of 5 score on all customer satisfaction surveys, and only missed one quarterly company goal (typically four per quarter) in 9 years at the company.• I found, analyzed, wrote, and won RFPs resulting in contracts and/or sales totaling over $6 million in revenue.• I created prospect lists of over 2,500 targets in Kentucky and the Mid-Atlantic Region generating over a hundred leads from cold calling and visiting tradeshows.

East Jessamine High School

Diploma

Morehead State University

Bachelor