Immanuel Hensley
Technical Support Specialist @Volta, Inc
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WORK HISTORY
Technical Support Specialist @Volta, Inc
Louisville, KY, US
As a Technical Support Specialist, I provide comprehensive support for critical IT infrastructure, including UPS systems, servers, PDUs, and monitoring software. I combine technical troubleshooting with automation, scripting, and documentation to maintain system reliability and streamline operations.Key responsibilities & achievements:Support and maintain power and server infrastructure across multiple environments.Write scripts to automate workflows, improving efficiency and reducing manual tasks.Perform firmware upgrades, create self-signed certificates, and configure systems for security and compliance.Lead technical projects focused on process improvement, infrastructure optimization, and internal tool development.Write and maintain SOPs to ensure consistent, reliable support operations.Co-developed an internal AI-powered chatbot to assist employees by analyzing technical documentation and answering support questions.Collaborate with logistics, field technicians, and planning teams to coordinate deployments, troubleshoot hardware, and test returned equipment for redeployment.This role allows me to apply both hands-on technical skills and strategic thinking to drive smarter, more scalable support solutions.
EDUCATION
Self teaching
Programming, Html, javascript and jquery.
Colorado Technical University
Bachelor of Science (B.S.), Software Systems Engineering
Udacity
Front-End Web Development, Front-End Web Development
Anderson County High School
Diploma, General/ IT
SKILLS
ABOUT IMMANUEL HENSLEY
I’m a dedicated Technical Support Specialist at Volta Inc, committed to growing my…
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