Walter Willms
Incident Management Center (Imc) Representative at Descartes Systems Group @Descartes Systems Group
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WORK HISTORY
Incident Management Center (Imc) Representative at Descartes Systems Group @Descartes Systems Group
Waterloo, ON, CA
Proactively monitor and respond to and address system-generated alerts. Work with various tools such as Microsoft SCOM, Solarwind, Site24x7 etc. Monitor, analyze and act to resolve various alerts such as Security, Disk Space, CPU, Memory, URL, Windows Service(s) including applications in Azure and AWS environments.• Follow the Critical Incident and Escalation Management procedures to accurately coordinate, document and report on critical incidents. Coordinate tier and escalation support to all levels within the IT and Product groups.• React to problems and follow documented knowledge articles and/or establishedprocedures to orchestrate solutions.• Software update patching for Datacenter servers, Azure and AWS cloud servers. Create and manage snapshots using Vsphere, AWS and Azure.• Working with Incident, Problem and Change Management modules using Fresh Service platform.• Create, update and maintain Freshservice solutions and templates.• Write PowerShell scripts to help with monitoring and starting/stopping services and app pools.• Help users for authentication and domain join issues using active directory tools, VPN connection and setup
EDUCATION
triOS College Business Technology Healthcare
Network Administration Diploma
Niagara College
Electronics Engineering Technician
Niagara College
Computer Programming
Humber College
"C" Programming
Sheridan College
IBM/PC dBase II, Plus Data Base Management
SKILLS
ABOUT WALTER WILLMS
I have experience in IT systems management, application support and IT administration for OpenVMS systems. For over 25 years, I have been supporting mission critical applications for manufacturing, distribution, retail and financial service applications. I have provided important legacy support for many companies invested in legacy platforms. My expertise in migrations between different platforms and configurations is evidenced by the completion of over fifteen migrations and new implementations in recent years. Furthermore, I have a wealth of knowledge with OpenVMS Clustering and the DEC Command Language. I have also been instrumental in developing creative and Innovative backup and DR strategies for a number of customers.
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