John McCoy

Director, Agentic Ai & Automation Cs @Descartes Systems Group

Benton, AR, US
EMAILS
j••••••••@finaleinventory.com
MOBILE NUMBERS
+14•••••••83

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WORK HISTORY

Mar 2026 — Present

Director, Agentic Ai & Automation Cs @Descartes Systems Group

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Lead the strategy and implementation of agentic AI and automation solutions in Customer Support. • Oversee the deployment of AI-powered support agents and workflow automations to enhance operational efficiency. • Collaborate with cross-functional teams to identify automation opportunities and drive AI adoption.

EDUCATION

2005 — 2010

Henderson State University

Business Administration and Management, General

ABOUT JOHN MCCOY

As a results-driven data and operations leader, I specialize in transforming raw data into powerful business intelligence and building AI-driven automations that streamline workflows, improve accuracy, and scale operational efficiency.With a strong foundation in data management, systems integration, and workflow automation, I’ve helped hundreds of companies optimize their processes — from inventory and financial reporting to AI chatbot development and automation pipelines — driving measurable gains in performance and profitability.I combine analytical precision with a builder’s mindset, designing and deploying custom AI chatbots, automated workflows, and data synchronization tools that empower teams to make faster, smarter decisions.🧠 Core ExpertiseData Management & Automation: Designing data pipelines, dashboards, and integrations that transform fragmented systems into unified data ecosystems.AI Chatbots & Workflow Engineering: Building intelligent assistants and automation logic to support customer support, sales, and operations.Operational Efficiency: Streamlining processes across finance, inventory, and logistics to reduce overhead and improve scalability.System Integrations: Connecting APIs and data layers across platforms like Zendesk, HubSpot, Shopify, Amazon, Shipstation, Finale Inventory, BigQuery, and Google Apps Script.Strategic Leadership: Guiding cross-functional teams through digital transformation initiatives with a focus on measurable business outcomes.I’m passionate about blending data engineering, automation, and AI to create intelligent systems that drive growth, consistency, and insight across every level of an organization.“I never lose. I either win or I learn.”“The best way to predict your future is to CREATE it.” — Abraham Lincoln

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