Walter Glassett
Senior Production Support Analyst @Advent
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WORK HISTORY
Senior Production Support Analyst @Advent
Boston, MA, US
Senior Production Support Analyst at Advent International
EDUCATION
Mount Ida College
Computer Science
SKILLS
ABOUT WALTER GLASSETT
Quality-focused Information Technology professional with 17+ years of experience in Information Technology Support, Identity and Access Management and Active Directory/Linux Security Administration • Recognized repeatedly via awards for outstanding customer service in a high volume, fast paced technical support environment supporting users• Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards• Consistently able to close the highest volume of support/access tickets on the team• Skilled in identification and resolution of critical access issues • Excellent problem solving/troubleshooting abilities• Subject matter expert in all aspects of Identity and Access Management and account management• Level-headed and calm in stressful situations with well-developed people skills• Strong collaboration, and communication skills
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