Wajid Khan
Senior Client Care Director (Premium & Strategic Accounts) @PHMG
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WORK HISTORY
Senior Client Care Director (Premium & Strategic Accounts) @PHMG
Old Trafford, GB
Building on my previous role as Global Senior Client Care Director at PHMG, I continue to lead and evolve all existing client care responsibilities while expanding my remit to include the strategic review and oversight of PHMG’s most valuable premium, key, and strategic client accounts.My role will focus on strengthening long-term partnerships with high-value clients through direct client-facing engagement, including senior stakeholder meetings and strategic consultation calls. I will be proactively identifying risks, concerns, complaints, and opportunities for development, I will also work closely with internal teams to translate client insight into meaningful improvements across service delivery, operations, and overall business strategy.Through a combination of strategic leadership, commercial awareness, and hands-on client engagement, I aim to protect and grow PHMG’s most critical relationships while driving continuous improvement, retention, and service excellence at a global level.
EDUCATION
Hopwood Hall College
High School Diploma, Business, Management, Marketing, and Related Support Services
Matthew Moss High School
7 GCSE’s including Maths, English, Science, IT, Art, History and Urdu
ABOUT WAJID KHAN
If you are looking for a highly motivated, talented, driven, honest and an excellent communicator who always looks for positive outcomes in everything and everyone, then I am best suited for your business.I am a qualified MFHA First Aider, ILM Qualified Performance Mentor and Coach with many successes, worked in different industries at different levels and have adapted to each organisation as required. I love helping people, whether that is on a sales level, managerial level or alternatively any key stakeholders who require support and someone to simply talk to.As an Operations Sales Director, I have taken the responsibility of working closely with developers in developing a CRM system, recruiting, conducting and managing structures, foundations and processes. Within my role, I have exceeded targets, worked on strategies to streamline processes throughout the business and set up a completely new operation processes as part of both call centre and an account management structure on a new site to help the growth of the business.I have over 10 years’ experience in sales, in FCA & OFGEM regulated environments, and I have built my career on a people-focused but detail-oriented approach to leadership and coaching. I am a firm believer in honesty, integrity, respect, fairness and communication to help build best working relationships with individuals and also as a team. My charismatic approach and people oriented approach helps individuals do best within themselves and also help others around them. My belief is hard work, good fun and working environment with motivation always brings the best out of people with positive results.
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