Wade Walden
Technical Support Team Lead @CTG
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WORK HISTORY
Technical Support Team Lead @CTG
Austin, TX, US
Technical lead for healthcare support team on HCM and FSCM systems and supporting interfaces. Serving as the bridge between IT infrastructure and end users to ensure system availability in healthcare industry. Manage critical incidents by delegating and executing on daily task to meet service level agreements.
EDUCATION
Colorado State University
Master of Business Administration (MBA)
Amazon Web Services
Candidate for Cloud Practitioner, AWS Cloud
Colorado State University
Bachelor of Arts (BA), Economics
ABOUT WADE WALDEN
Experience in enterprise system and database administration, implementations, and upgrades. Several years of consulting experience in IT Project and Program Management. Technical project lead and architect on HR, Financials, and CRM ERP systems across multiple industries including High Tech, Entertainment, Hospitality, Healthcare, Telecommunications, and Oil & Gas.Extensive experience with system architecture, integration, and deployment in fast growing, integrated, global environments. Proven track record in technical team mentoring and management. Experience as a project lead, supporting multiple, cross-functional projects concurrently. Ability to define processes and execute them. Proven ability to manage to deadlines, highly collaborative and able to work with cross-functional teams. Brainstorm and communicate technology ideas and issues with peers and IT management. Solid understanding of the software development process, including release management.Specialties: PeopleSoft ArchitecturePeopleSoft AdministrationOracle DBASQL Server DBADatabase UpgradesO/S UpgradesPerformance TuningProcess ImprovementCode change control (SDLC)Patch maintenanceSystems ConsultingERP UpgradesERP ImplementationsWeblogic AdministrationERP Technical InstructionIT Project ManagementPCI ComplianceDisaster RecoveryHigh-Availability SystemsApplication Security
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