Vlada Kholopova
Customer Success Account Manager @Microsoft
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WORK HISTORY
Customer Success Account Manager @Microsoft
Berlin, DE
Driving customer success through strategic engagement and measurable outcomes- Accelerated adoption of Microsoft 365 and Copilot solutions for enterprise customers, enabling productivity gains and digital transformation- Developed and executed success plans aligned with customer business priorities, resulting in improved ROI and satisfaction scores- Led cross-functional collaboration between engineering, product, and customer teams to resolve challenges and deliver seamless deployments- Championed innovation initiatives, including AI and Copilot extensibility, helping customers explore technology-agnostic use cases- Delivered executive-level reporting and insights, ensuring transparency on progress toward strategic objectives- Advocated for Diversity & Inclusion within the organization, fostering a culture of collaboration and employee engagement.
EDUCATION
Keio University
Exchange semester, International Management
Saint Petersburg State University
Master of Science - MS, Management
Peter the Great St.Petersburg Polytechnic University
Bachelor's degree, Management of New Technologies
CEMS - The Global Alliance in Management Education
Master's degree, International Management
Yonsei University
Exchange semester, Management
ABOUT VLADA KHOLOPOVA
Customer Success Account Manager at Microsoft
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