Jaycee A.

Senior Customer Success Account Manager @Microsoft

San Antonio, TX, US

Orchestrated the procurement and delivery of Army Enterprise IT as a Service (EITaaS) from pilot to production, managing a multi-million project, resulting in Microsoft’s largest single tenant in Mission Landing Zone (MLZ), cybersecurity, monitoring, and Azure Virtual Desktop (AVD) deployment.• Facilitated key partnerships and strategic alliances, enhancing Microsoft\'s footprint in the Army Enterprise sector.• Achieved a 95% increase in cloud services utilization and drove substantial user adoption and satisfaction.• Enabled scalable, secure cloud solution deployments, reducing operational costs by 80% and improving mission readiness.Orchestrated the Microsoft Army Intel team in procuring and delivering Azure within the Intel Cloud portfolio, ensuring enterprise-level authentication, security, networking, monitoring, virtual desktops, and Office 365, achieving a multi-million target over 5 years, a 100% increase in intel cloud.• Secured multi-million in Azure services, enhancing cloud capabilities and driving innovation.• Managed multi-million in Professional Services, optimizing deployment and integration processes.• Orchestrating multi-million in Office 365 subscriptions, significantly improving collaboration and productivity across the organization.Cultivated and established C-Level relationships within the Army and Army Intel community, driving significant growth in enterprise-level (All Army users) and air-gap cloud (All users), leading to substantial business expansion for Microsoft and its partner network

University of the Incarnate Word

Bachelor of Business Administration - BBA