Viviana A. Santiago
Operations Manager @Amazon
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WORK HISTORY
Operations Manager @Amazon
Daytona Beach, FL, US
Managed a team of 3 Area Managers fostering a culture of safety, continuous improvement and customer-centricity Oversaw 6 engagement leaders to enhance site leadership, increase participation & boost impact by 35%Improved On Time Dispatch by 5% raising Delivery Estimate Accuracy metric over benchmark Participated in regional Kaizen Event to improve non-conveyable process and owned pilot launch support in region Led monthly Delivery Service Partner (DSP) roundtables involving regional partners such as Business Coach, Fleet, On Road Staffing, Site Safety, and Site Lead guiding strategy and fostering problem-solving initiativesManaged end-to-end recruitment for eight hourly T3 and one salaried Area Manager resulting in enhanced team productivity and streamlined operations Ranked #1 in region (8 sites) and #15 in South Super Region (113 sites) in the Balanced Scorecard during 2023Increased cost metric by 3% through ownership of productivity regional project during 2-month period Assisted bottom 5% site in another region thru Prime Big Day Deals resulting in up to 75% increase in quality metrics
EDUCATION
Academia Maria Reina
High School, General
Harvard Business School Online
CORe, Business Analytics
Georgia Tech Scheller College of Business
Bachelor of Science, Management Information Systems, General
Harvard Business School
Summer Venture in Management Program, Business Administration and Management, General
ABOUT VIVIANA A. SANTIAGO
Born and raised in Puerto Rico, I received my bachelors of science in Business Administration (IT Concentration) and an Operations Certificate from Georgia Tech. I am driven by logistics, diversity and leadership initiatives. I enjoy combining my business, technology and analytical knowledge with my communication skills to achieve my personal and professional goals. Now, I am part of Amazon and I am working in the Operations department looking for continuous improvement opportunities.
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