Vishnu Garneni
Ai Ml Engineer @ServiceNow
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WORK HISTORY
Ai Ml Engineer @ServiceNow
Addison, TX, US
At ServiceNow, designed and deployed LLM-powered chatbots using LangChain, RAG, and Hugging Face to automate IT service requests, improving ticket resolution by 35%. Optimized LLM inference through LoRA and PEFT fine-tuning and built scalable Python and Spark ETL pipelines for proactive trend analysis. Containerized AI microservices with Docker, Kubernetes, and CI/CD (Git, Jenkins), cutting release cycles by 40%. Integrated Responsible AI governance, automated PII redaction, and implemented ML observability (MLflow, SageMaker Model Monitor) to strengthen security, compliance, and production reliability
EDUCATION
Northeastern University
Master's degree, Analytics
Vellore Institute of Technology (VIT)
Bachelor of Technology - BTech, Electronics and Computer Engineering
ABOUT VISHNU GARNENI
I’m an AI/ML Engineer deeply curious about open models and how to push them to perform in…
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