Jessica Walker
Sr Manager, Ux Research @ServiceNow
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WORK HISTORY
Sr Manager, Ux Research @ServiceNow
OR, US
EDUCATION
University of Portland
B.A, Psychology
SKILLS
ABOUT JESSICA WALKER
I am the Senior Manager of UX Research at ServiceNow with 20 years of experience evolving company strategies with research insights. I’m a servant leader who has built high-performing and inclusive research teams by attracting diverse and exceptional talent. A strong partner who collaborates closely with Product, Design, Engineering, Marketing, and Data Science leaders to build compelling products. A creative storyteller who is always looking for a new challenge to solve. I have extensive experience in: Usability Testing, Persona Development, Heuristic Evaluation,Field Research, Surveys, Focus Groups, Rapid Iterative Testing and Evaluation, Use Case and Work Flow Definition, Agile Software Development Methods, Jobs To Be Done Framework
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