Vishal Yadav

Quality Lead @WNS

Indore, IN

certified Lean Six Sigma Yellow Belt” Professional with 6.6 years of expertise in the service industry, I excel in driving Quality, Training, Risk & Compliance, and Due Diligence for organizations. With a proven track record as a top-performing executive, I have successfully managed Voice, Complaints, Chat, Email, and International operations across diverse industry domains such as E-commerce, Billing.effective communication, impactful presentation skills, and a collaborative management style that enables me to lead multiple teams of varying sizes and locations. I have been instrumental in creating functional Quality and Compliance roadmaps, elevating team performance, and upholding business standards throughout projects. A hands-on professional, I continuously seek innovative approaches to aid organizations in achieving operational efficiency and exceeding their goals.

Hallmark Public School

Davv university

Devi Ahilya Vishwavidyalaya

Bachelor of Commerce - B.Com