Vishal Chaudhary

Community Manager - Sales & Operations @International Workplace Group plc

Noida, IN

Train & Motivate centre team to achieve Centre Net Promoters Scores & to impart detailed processes & System knowledge to ensure excellent Centre performance.#To run monthly / Bimonthly training activities, providing group updates and look after the performance of the Community Associates.# To take action against any issues in the centres and create clear plans to resolve the same with Centre teams.# Focusing on Increasing & Maintaining Center occupancy level by retaining the Existing Client & Negotiating renewal deals.# Boosting the sales of all the allied products to achieve center.# Analyzing the changing needs and demands of the existing Clients and Suggesting appropriate products to match the need.# Handeling Customer Service Escalation, Analyzing the situation & providing Satisfactory, Innovative and Appropriate Solution to the problems and ensuring complete resolution of the issues.# Building a Good Raport with the Client to gauge their changing needs and suggest from the solution at hand.# Cost and Revenue Control.# Vendor Maintenance and Supervision.# Researching and Sourcing vendors, Obtaining quotes with pricing, Capabilities, turnaround times and quality of work, Negotiating AMC Contracts, managing relationships, assigning jobs, evaluating performance and ensuring payments are made.# Accountable for the profitability of the Center and Ensuring consistent performance & Success.

IEC UNIVERSITY

Bachelor of Commerce - BCom