Vionka Leal

Training and Onboarding Manager Global Training Manager @Arrive Logistics

Chicago, IL, US

Hire, train and manage new trainers that are best suited for our fast paced logisticsbrokerage that invests heavily in proprietary technologies-Design, deliver, and evaluate the effectiveness of the current training programs fordomestic and global locations including Colombia, The Philippines, Canada, andMexico, while traveling to all office locations-Identifying hardware issues and troubleshooting them for trainers in the classroom. Issuingcyber security training and identifying areas of opportunity-Manage vendor relationships with Hiver and Observe AI. Hiver is an email managementtool that has given me the ability to analyze and minimize agent response time by 20%and increase customer satisfaction by 30% in one year-Make improvements and align the training content to our domestic locations to meetinternal stakeholder needs-Collaborate with business leaders to create a new cross border training programencompassing eLearnings, and instructor lead sessions-Establish fluid partnerships in person and virtually across all office locations whileunderstanding business needs across a diverse groups of people-Remain adaptable to quickly pivot resources to continuously be aligned with the ability to travel to all global and domestic sites to understand cultural differenceswhile implementing practices tailored to each region to deliver world class service

Cornell University

Human Resources Management Certificate March 2017

Eastern Illinois University

Bachelor of Arts (BA)