Vinod Mepani

Head of Service Delivery @Transputec Ltd

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Head of Service Delivery @Transputec Ltd

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London, GB

EDUCATION

1998 — 2001

Universty of Hertfordshire

BSc (Honours), Engineering Management

SKILLS

Vendor Relationship ManagementDisaster RecoveryConfiguration ManagementData CenterService DeliveryTechnical SupportProject DeliveryComplianceOffshore Resource ManagementVendor ManagementPrince2Service-Level Agreements (Sla)Cisco Systems ProductsManagementIT OperationsBmc RemedyProject ManagementSlaItilService ImprovementTeamworkTeam ManagementCitrixActive DirectoryInfrastructureClient DevelopmentProject CoordinationIbm MainframeSystem MonitoringService ManagementService DeskCustomer ServiceIT Service ManagementClient Relations3rd Party RelationshipsChange ManagementCisco TechnologiesProblem ManagementIT ManagementMicrosoft Exchange

ABOUT VINOD MEPANI

Head of Service Delivery with a proven track record of leading high‑performing teams, elevating customer experience and driving operational excellence across complex, high‑profile environments. I specialise in building robust service delivery frameworks, improving service performance and ensuring services and projects are delivered on time, within budget and to consistently high standards.With over 25 years’ experience in ITIL-based service management, I combine strategic thinking with hands‑on leadership to create cohesive, motivated teams that deliver exceptional customer outcomes. Known for strong communication, stakeholder engagement and a calm, solutions‑focused approach in high‑pressure situations, I consistently strengthen customer satisfaction and operational reliability.Passionate about continuous improvement, innovation and embedding best‑practice service management across organisations, I bring a balanced blend of analytical capability, people leadership and delivery discipline to every challenge.

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Vinod Mepani — Head of Service Delivery at Transputec Ltd in London, GB | Unifers