Vinodh Naga
Senior Process Executive @Cognizant
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WORK HISTORY
Senior Process Executive @Cognizant
Hyderabad, IN
Waymo – SWQ Triage Team (Autonomous Vehicle Project by Alphabet Inc.)• Investigated and triaged software issues within the autonomous vehicle systems, focusing on safety-critical operations.• Monitored and flagged behavioural anomalies in real-time vehicle data using advanced diagnostic and reporting tools.• Collaborated closely with engineering and QA teams to ensure the timely identification and resolution of technical issues.• Maintained comprehensive documentation and logs to support audits, root cause analysis, and escalation processes.• Contributed to the continuous improvement of issue triage workflows and operational efficiency.Meta – Quality Content Review (QCR)• Performed in-depth quality audits and content reviews to ensure alignment with Meta’s community guidelines and compliance standards.• Handled escalated content cases with a focus on accuracy, policy adherence, and potential user impact.• Identified patterns in escalations and proactively suggested updates to content moderation and review guidelines.• Collaborated with peers and team leads to support knowledge sharing and drive continuous improvement initiatives.
EDUCATION
GITAM Deemed University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
ABOUT VINODH NAGA
Detail-oriented and performance-driven professional with over 3+ years of experience in quality content review and software issue triaging, supporting high-profile clients such as Waymo (an autonomous vehicle project by Alphabet Inc.) and Meta. Demonstrated expertise in analyzing and resolving software issues, conducting quality audits, and ensuring compliance with safety-critical and content standards. Proven ability to collaborate with cross-functional teams, maintain meticulous documentation, and contribute to global support transitions. Recognized for proactive problem-solving, mentoring new team members, and enhancing team performance through knowledge sharing and process improvements. Adept at identifying trends, driving operational efficiency, and ensuring consistent, high-quality outcomes in fast-paced environments.
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