Vinod Patial
Contact Center Business Analyst Wfm @Radisson Hotel Group
Vancouver, BC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2022 — Present
Contact Center Business Analyst Wfm @Radisson Hotel Group
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Vancouver, BC, CA
EDUCATION
2018 — 2019
Indira Gandhi National Open University
PGDIBO, International Business Operations
N/A
Panjab University, Chandigarh
Bachelor of Commerce - BCom, Accounting, Economics, Business Law, Taxation, and Management
SKILLS
Business Process Outsourcing (Bpo)Operations ManagementEmployee EngagementCustomer Relationship Management (Crm)Service DeliveryPerformance ManagementTeam ManagementVendor ManagementOutsourcingManagement Information Systems (Mis)
ABOUT VINOD PATIAL
I bring 16 years of diverse experience across Workforce Management (WFM), Customer Service, and Accounts Payable, having worked with leading organizations in the Telecom and Travel industries. My career has been shaped by a strong focus on operational excellence, service delivery, and cross-functional collaboration.
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