Vinay Kanojia
Technical Account Manager @Tata Communications
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WORK HISTORY
Technical Account Manager @Tata Communications
New Delhi, IN
EDUCATION
Allahabad Agricultural Institute
M.Sc (IT), MBA (IT)
Sikkim Manipal University - Distance Education
Master of Business Administration (MBA), Information Technology
SKILLS
ABOUT VINAY KANOJIA
Extensive experience in managing cross-functional delivery in a multi-site global environment of career success in developing & executing operational strategies with insightful knowledge of project management methodologies• Subject Matter Expert for maintaining the gross margin• Merit of enhancing the business • Proven success in end-to-end service delivery management and ensuring effective management of resources to client requirements; capabilities in optimizing/process performance and efficiencies• Hands-on experience in end-to-end project planning and overall implementation from scope management, risk analysis to quality management in line with international guidelines & norms• Innovative Manager with success in building relationships with upper level decision makers, seizing control of critical problem areas and delivering on customer commitments• Expert in managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring maximum CSAT• Merit of being associated with reputed clients; undertook and managed projects for clients like Airtel, Magma Fin Corp, Jindal Steel and Power Ltd, Bank of America, Punjab National Bank, Taj Hotels and so on• Gained knowledge of driving continuous service improvement in operations by applying approaches such as ISO compliances
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