Vinay Kamalakar
Senior Technical Support Engineer @ServiceNow
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WORK HISTORY
Senior Technical Support Engineer @ServiceNow
London, GB
Senior Technical Support Engineer at ServiceNow, specializing in GRC, SecOps, Risk Management, Flow Designer, and Service Catalog- Expert in troubleshooting and optimizing ServiceNow applications to enhance performance and user experience- Skilled in analyzing complex technical issues, debugging system workflows, and providing tailored solutions to enterprise clients- Passionate about collaborating with cross-functional teams to drive efficiency and ensure seamless implementation of ServiceNow solutions- Experienced in configuring business rules, client scripts, script includes, and UI policies to meet custom business requirements- Strong understanding of incident, problem, and change management processes in ITSM environments- Collaborates with stakeholders to identify pain points, provide best practices, and drive continuous improvement in ServiceNow implementations- Keeps up with the latest ServiceNow releases, patches, and security updates to ensure system stability and compliance- Passionate about knowledge sharing, mentoring, and creating documentation to improve the overall support experience for customers and internal teams.
EDUCATION
Salesforce Pathfinder Training Program
Salesforce Administrator
Kuvempu University
Executive Master of Business Administration (MBA)
KLE College
Bachelor of Commerce (B.Com.)
SKILLS
ABOUT VINAY KAMALAKAR
Certified professional with a solid background in Application Security, Technical…
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