Manuel Villa
International Customer Success Manager @Superprof
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WORK HISTORY
International Customer Success Manager @Superprof
Paris, FR
International client support and success management in the adoption and ongoing use of a digital platform, with a strong focus on value creation and achieving operational objectives- Regular analysis of performance indicators (KPIs) to identify friction points and design tailored optimization plans aligned with business needs- Daily collaboration with product, marketing, and support teams to ensure a seamless client experience, strengthen engagement, and anticipate future needs- Proactive identification of improvement, upsell, or service extension opportunities, fostering long-term, trust-based partnerships.
EDUCATION
IÉSEG School of Management
Business analyst and Consultant, Consultancy
Universidad del Norte
Ingeniero industrial, Ingeniería industrial
ABOUT MANUEL VILLA
As a proactive and detail-driven Consultant / Business Analyst with a degree in…
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