Vikrant Srivastava

WORK HISTORY

EDUCATION

SKILLS

ABOUT VIKRANT SRIVASTAVA

As a graduate in Computer Applications—I have had the pleasure of mustering a considerable consulting/business management and administration experience, managing service portfolios and governing/leading managed services (having collaborated and worked with business stakeholders, internal/external teams, and managed cost/budget, projects and operations), whilst working for large global multinationals, with diverse culture and global foot-print. During my career spanning 22+ years, I got the opportunity to serve a multitude of roles in Singapore, France, Belgium, UAE and several cities of India—the country I come from. I am presently managing the client operations and relationship, in the capacity of a Delivery Leader, for multiple clients at Capgemini France—thereby handling the end-to-end Service Delivery, Quality and Continual Service Improvement. I’m well versed with the current technological advancements and methodologies. I have had a practical learning across different disciplines, like ITIL, Service Management, Business Relationship Management, LEAN, Project Management —whilst leading different projects around varied services and products. My beautiful journey spans multiple domains, like: Sales, Customer Service, Back-office, Operations, Quality Assurance, Service Desk, Contract Management, Knowledge Management, Learning and Development, Accent Neutralization & Language Coaching, Information Security, Client Relationship, IT Service Delivery Management, and Data Center/Cloud Operations. During this course of time, I’ve worked with the Organizations, like IBM Daksh, Perot Systems, Dell, Accenture, ITC Infotech, and now Capgemini. Together, they constitute my Alma Mater in this industry. I have played different roles during my association with these organizations, and I’m proud of the growth and learning I have had so Specialties: Service Management, Infrastructure and Applications Support, Client Relationship, Project Management, Account Management (Costs/Budget), ITIL, Customer Service, Collections, Sales, Accent Neutralization, Soft skills, Process Training Delivery, Training Design and Development, Training Consultancy, Information Security, Pre-sales.