Francis Vikram Sagar M

Area Administrator @Asda

Leeds, GB

Serve as the first point of contact at the customer service desk, resolving complex queries, processing refunds, handling complaints, andensuring a smooth and respectful customer experience• Support overall store operations by coordinating with front-end teams and stepping in during peak periods to maintain service quality andreduce queue times• Guide new and existing team members on store policies, complaint handling, and best practices for maintaining a customer-first approach• Use handheld systems and in-house tools to process service records, report incidents, and assist with stock or pricing issues, ensuringaccurate data entry and fast resolution• Handle sensitive customer interactions with patience and empathy, while maintaining compliance with ASDA’s policies and servicestandards• Proactively support the store’s performance by monitoring service flow and continuously identifying areas for improvement on the shopfloor

Sri Venkateswara University

Bachelor of Technology (BTech), Mechanical Engineering

University of Leeds

Master's degree, Business Analytics and Decision Sciences