Vikas Sharma

Assistant Manager @Anaptyss

Noida, IN

Attained 99% SLA adherence consistently for account servicing and maintenance functions. Successfully transitioned 10 Full Time Employee work with zero client escalations and 100% knowledge transfer within timelines. Accomplished 95% training completion rate on compliance and process modules. Facilitate client communications, acting as a liaison to ensure service quality and team alignment with agreed SLAs. Reduced external errors by 30% by acting as the first point of resolution and ensuring timely updates. Define, delegate, and monitor team performance at regular intervals, using data-driven insights to enhance productivity and quality. Design and implement monthly incentive plans, and develop customized action plans for underperforming employees to boost performance. Conduct one-on-one sessions with team members to foster individual growth and align goals. Lead team meetings, set clear expectations, and delegate responsibilities to ensure accountability and efficiency.

Sikkim Manipal University - Distance Education

Master of Business Administration - MBA

Maharshi Dayanand University

Bachelor of Arts

SIKKIM MANIPAL UNIVERSITY

Master of Business Administration