Anupama Singha

WORK HISTORY

EDUCATION

ABOUT ANUPAMA SINGHA

My current KRA includes people management, attrition management, shrinkage control, client interaction and communication, performance management, SLA management, to drive performance and maintain all client and business target within assigned time frame. Operation Management and compliance. Coordination with various departments like HR, WFM, Hiring & Training team, L&D team, Quality, Transport, Facility and IT. Dedicated and experienced Assistant Manager with a proven track record of successfully leading and managing teams in the BPO industry, specifically at WNS & Concentrix. Recognized for my strong strategic planning, project management, and decision-making skills. Possessing excellent communication and interpersonal abilities, I excel in fostering a positive work environment and driving operational excellence. With a focus on achieving targets and exceeding client expectations, I am adept at implementing process improvements and driving business growth. A results-driven professional who thrives in fast-paced environments and is committed to driving team success.