Vijayalakshmi Rajkumar
Senior Operations Manager @Infosys BPM
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WORK HISTORY
Senior Operations Manager @Infosys BPM
Chennai, IN
Responsible for Business Process, Service Delivery, Operations Management, Account Management, Client Relationships, People Management, and Process Improvement through Lean & Automation2. Responsible for leading a team that develops and maintains components on Adobe AEM3. For the past 6 years, managing end to end operations for largest Telecommunication company in US. Started the process with the team of 20, growing the account to a mature level in all aspects of the delivery with a high satisfaction from all stakeholders; both internal and external. The team size increased to 60 now
EDUCATION
Thiayagarajar Arts college
Bachelor of Science (BSc), Mathematics
Guhan Matriculation Higher Secondary School
Bachelor of Science - BS, Mathematics
SKILLS
ABOUT VIJAYALAKSHMI RAJKUMAR
Over 10 years of experience, with a demonstrated history of working in Digital Domain – Digital Marketing & Content Management • Strong operations professional skilled in Business Process, Service Delivery, Operations Management, Account Management, Client relationships, People Management, and Process Improvement through lean and Automation• Involved in transition, has proven skills in both ramping-up, stabilising and smoothening the process• Ability to create strong and strategic partnership with clients and internal stakeholders• Specialized in building high performing teams• Building reciprocal relationship with team members by setting right career path within the organization which helps to improves Employee satisfaction, Customer satisfaction and Employee Retention Rate• Strength: Spontaneous action and reaction for every unique situation & Preparedness for unforeseen circumstances
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