Kristen Jaenisch

Services Head - Client Operations @Infosys BPM

West Chester, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2022 — Present

Services Head - Client Operations @Infosys BPM

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PA, US

I am currently leading a team of over one hundred (onshore & offshore) and championing efforts to transform the service model for our Trust Services organization which provides comprehensive trustee and administration support in a full service non-proprietary open architecture recordkeeping environment.

EDUCATION

N/A

Stanford Graduate School of Business, via Infosys

“I am the Future, Women in Leadership” Program, Business, Management, Marketing, and Related Support Services

1987 — 1992

PennWest Clarion

Accounting, Business Administration and Management, General

2007 — 2011

Saint Joseph's University

Master of Business Administration (MBA), International Business

2019 — 2021

The Wharton School

Securities Industry and Financial Markets Certificate, Investments and Securities

SKILLS

Strategic Business PlanningFinancial ServicesPeople ManagementRisk Management and ControlMutual FundsProject ManagementManaging Across BordersBack OfficeInvestmentsFinanceSecuritiesIndustry EngagementStrategic PlanningMiddle OfficePeople DevelopmentInvestment Operations and Accounting & AdmnistrationPortfolio Management

ABOUT KRISTEN JAENISCH

I am dedicated to delivering strategic organizational advancement, continuous improvement, and fiscal responsibility in highly competitive environments. I am a positive force in business operations and work hard to support business growth and improvement. I thrive in upbeat organizations where individuals work together in dynamic ways. I’m resourceful, tenacious and have strong instincts. I have deep expertise in driving process, technology, and customer service change through partnerships with key business constituents and clients. I adapt quickly to the nuances of operations and am adept at elevating business processes. I have deep expertise in helping operational teams navigate challenges that a strategic mindset and creative problem solving. I am known for being the go-to person for answering complex questions and for supporting individuals. At my core I am a people focused problem solver. I have extensive experience building and nurturing client relationships. No matter what the task is, I love to help transform an ambitious vision into extraordinary results for projects, programs, and day to day operations. I am open to conversations with innovative organizations, and I am interested in connecting with like-minded professionals.My expertise areas include Leadership | Strategic Business Direction | Operational & Strategic Management | Change Management | Budgets & Financials | Relationship Management | Process Optimization | Talent Management | Program Management | Global Workforce Management | Industry Engagement | Risk Management and Control | Continuous Improvement | Six Sigma

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