Vijay Mahey
Incident Manager @Transport for London
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WORK HISTORY
Incident Manager @Transport for London
I support a wide range of critical services with a base of circa users all across London Underground and Overground network. In this role I manage incidents end to end including the initial triage, validation, and incident closure. Providing a single point of contact for all escalated incidents and to manage them to resolution. For the more complex incidents I would arrange the relevant technical and management bridge calls and ensure all stakeholders are kept informed via business communications.Active management of internal resolving teams and external suppliers to ensure service is restored as quickly as possible with minimal business impact. As well as tasking the relevant resolver groups to carry out root cause analysis and any service improvement activities identified during the lifecycle of the incident. I would also be responsible for drafting Major Incident Review reports as part of the incident lifecycle and identifying remedial actions to prevent reoccurrence.
EDUCATION
University of Bedfordshire
Bachelor’s Degree, Networking
Luton Sixth Form College
A-Level, Business Studies
Luton Sixth Form College
GNVQ Advance, Information Technology
SKILLS
ABOUT VIJAY MAHEY
A passionate, resourceful and decisive IT professional with an array of skill sets to develop within a thriving IT help desk environment. My experiences in IT support has been wide and varied which includes commercial banking and Computacenter.I am now keen to secure the next step of my IT career. I am not necessarily looking for an industry change but would be welcome to a new career opportunity within an IT focused environment that will challenge my existing skills, attributes, knowledge and expertise of IT support, in addition to expanding my IT skills.Core Competencies • Software / Application : Microsoft Office XP, Microsoft office 2010, 2007, 2003, MS Word, MS Access, Advanced MS Excel, MS FrontPage, PowerPoint, Internet Explorer, Outlook, Adobe• Financial L3 cleared• IT Skills including Active Directory, • Operating Systems: Windows 7, Windows Vista, Windows XP, Windows Exposure to the following - Citrix, Windows Server, Systems Recovery
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