Vijay Krishnan

Associate Renewals Analyst @OneAdvanced

Bengaluru, IN

Managed the end-to-end contract renewal lifecycle for Healthcare and Commercial accounts, ensuring timely renewals and minimizing churn.• Co-led the high-impact SKU Flip & Product Rationalization project—audited End-of-Life (EOL) products, ensured accurate product mapping, and enabled clean transitions to new offerings, driving operational accuracy and strategic alignment across teams• Collaborated cross-functionally with Sales, Customer Success, Legal, and Finance teams to negotiate contract terms, pricing, and ensure seamless execution of renewals.• Designed and implemented standardized renewal processes, improving operational efficiency and consistency across customer segments.• Led strategic renewal discussions with clients, aligning contract value with business goals, resolving objections, and driving high retention and satisfaction rates.• Identified and mitigated renewal risks by analyzing customer health metrics, product usage, and feedback—enabling proactive retention strategies.• Tracked and reported on key renewal metrics (renewal rate, churn, upsell potential), providing actionable insights to business partners and supporting continuous improvement initiatives.• Handled complex, enterprise-level renewal transactions including multi-year agreements, ensuring accuracy, compliance, and alignment with organizational goals.• Actively participated in the successful transition of the renewal process from the UK to India, ensuring smooth knowledge transfer and business continuity.• Provided insights on customer trends, product adoption, and emerging business opportunities to influence internal strategies and initiatives.• Took initiative to lead and contribute to multiple business-critical projects, including Salesforce transition testing by validating renewal functionalities and driving user adoption.

M. S. RAMAIAH UNIVERSITY OF APPLIED SCIENCES

Bachelor of Commerce (Honours)

Central Board of Secondary Education

12th