Victor Trent
Customer Success Advisor @Blue Yonder
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Advisor @Blue Yonder
US
As the Chief Adoption Officer for assigned customers, I optimize the utilization of Blue Yonder\'s products by demonstrating features beyond core functionality and ensuring best practice adoption. Serving as the primary post-sales contact, I proactively coordinate with cross-functional teams within Blue Yonder. My skill set includes managing a set number of Blue Yonder\'s SaaS/Cloud customers with a focus on long-term objectives, conducting effective Quarterly and Annual Business Reviews to track progress against business goals, and ensuring key management is aware of customer delivery status. I excel in communicating Blue Yonder\'s direction, achievements, and capabilities to customers, creating awareness of potential business opportunities, and supporting land and expand sales efforts. Additionally, I manage Change Requests (CRs) and enhancement proposals, ensuring adherence to Blue Yonder policies and procedures. Building positive relationships to become the primary point of contact, I balance customer expectations with delivery realities to drive overall success. I collaborate closely with Blue Yonder Delivery and Sales teams, align with consulting leads to meet key milestones, and assist Cloud Operations in developing protocols and procedures. My responsibilities also include securing customer approval for activities, participating in project steering committees, managing escalations, notifying customers of impending patches, planning technical upgrades, understanding new product releases, managing customer account financials, and documenting disaster recovery procedures.
EDUCATION
University of North Georgia
Certification
Du Val Sr. High
Diploma
Frostburg State University
BS
ABOUT VICTOR TRENT
With over 25 years of experience in information technology, I currently serve as Customer Success Advisor in the Blue Yonder Customer Success realm. Before accepting this role, I was a Technical Account Manager for Blue Yonder. I specialize in SaaS solutions and cloud-native architecture. I have successfully managed and delivered multiple projects for enterprise customers across various industries, such as banking, insurance, transportation, government, energy, and real estate. I have a proven track record of ensuring timely and satisfactory resolutions of all technical and operational cases, maintaining ownership of the customer environment, and supporting customer success managers to drive adoption and satisfaction. In my current role, I own the overall governance of client accounts to ensure SLAs are met and that the overall customer experience exceeds expectations. At JDA Software, I was responsible for producing and delivering monthly SLA reports, ensuring SLA compliance, owning inbound customer calls and case handling, driving all service management activities, and owning disaster recovery process and issue resolution. I collaborated with the development, support, and business operations teams to define and deliver operational and functional requirements, analyze and gather user and business needs, design solutions, implement, train, document, and monitor the SaaS and DaaS solutions. I also contributed to process improvement and training materials, and provided an escalation point for application issues. I have strong communication and leadership skills, analytical and problem-solving skills, and a passion for customer care. I am seeking employment opportunities where I can leverage my IT experience and skills to drive enterprise customer satisfaction and success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.