Vicky Chapman Assoc

HR Advisor (Wellness Advisory) @Deloitte

Core responsibilities are- Deputise where necessary- Ensure SAP related actions or updates are completely accurate in time for payroll deadlines and in line with procedural guidelines- Lead process and service delivery, supporting and sharing knowledge with the team- Managing a high caseload of sickness absence and health and wellness cases from end to end including- pay adjustments- group income protection processing- return to work cases where advice is required- proactive end to end OH/specialist cases- management of long-term sickness- ensure appropriate follow up and management of individuals and stakeholders- provide a client-focused experience through timely and accurate completion of queries and activities- ownership of queries and escalations- Escalating to Assistant Managers if necessary to the appropriate HR services team, or external vendor for specific cases, where required - Providing timely and effective handover, where appropriate, of cases that require input or completion by the wider Wellness Advisory Team or HR community- Ensure effective utilisation of case management tools, keeping all records up to date and accurate and tracking activites through to timely closure