Vicki Woody

Customer Success Specialist @C1

Albuquerque, NM, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Nov 2025 — Present

Customer Success Specialist @C1

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EDUCATION

N/A

Northern Illinois University

BSed

SKILLS

ChannelVoipData CenterWide Area Network (Wan)Contact CentersManagementUnified CommunicationsSession Initiation Protocol (Sip)Wireless TechnologiesWanTelephonySip TrunkingTelecommunicationsIvrCall CentersIpSoftware as a Service (Saas)EthernetT1Voice Over Ip (Voip)Unified MessagingDirect SalesMultiprotocol Label Switching (Mpls)Lan-WanCall CenterInternet Protocol (Ip)Video ConferencingMplsHosted ServicesAnimal RightsSaasAccount ManagementScuba DivingSipAcdWirelessManaged Services

ABOUT VICKI WOODY

Senior Customer Success Manager and Strategic Account Manager, I have 22 years of experience in generating revenue for my company by creating value for my customers. I am an expert in SaaS, UCaaS, CCaaS, cloud communications, customer relationship management, and customer success management. I am proficient with Salesforce, Gainsight, Tableau and Microsoft Office Suite.My mission is to fully understand my customers business and deliver value and satisfaction to my clients by being their key advocate, trusted advisor, and technical authority. Through highly skilled communication I facilitate the optimal customer journey, from onboarding to renewal and advocacy. I consistently collaborate with sales, marketing, and product teams to identify and pursue revenue growth opportunities and improve customer experience. I am recognized for my outstanding analytical, interpersonal, leadership, and communication skills, as well as my flexibility, adaptability, attention to detail and team-building attitude.

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