Vibhuti Jha

Process Executive @Cognizant

Gurugram, IN

As a Process Executive supporting Google Ads, I deliver expert-level assistance to advertisers and business owners across chat, email, and voice channels. I specialize in troubleshooting complex issues related to Ads account access, billing discrepancies, policy violations, and campaign setup—ensuring seamless resolution with a customer-first mindset.I serve as the first point of contact, providing prompt and empathetic solutions that uphold brand trust and enhance user experience. My role involves educating customers on platform features, guiding them through campaign optimization, and encouraging adoption of self-service tools. I regularly collaborate with cross-functional and escalation teams to address high-priority cases and maintain SLA compliance.Through this experience, I’ve developed strong technical troubleshooting, communication, and client-handling skills—positioning me well for relationship-driven roles such as Customer Success Manager or Account Manager, where client advocacy and proactive engagement are key to long-term business impact.