Veronica Teran-Vega
Senior Manager - Vendor Service Delivery Operations @Airbnb
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WORK HISTORY
Senior Manager - Vendor Service Delivery Operations @Airbnb
Dublin, IE
EDUCATION
Technological University Dublin
Organizational Leadership, Leadership & Motivation
SUNY New Paltz
Applied Linguistics
Universidad de Oviedo
Bachelor’s degree English Studies
Trinity College Dublin
Master of Business Administration - MBA, Executive MBA
University College Dublin
Bachelor's degree, Business Studies - BBS
SKILLS
ABOUT VERONICA TERAN-VEGA
Seasoned global operations and BPO leader with 20+ years of experience driving performance, efficiency, and strategic growth across diverse teams and regions. I specialize in leading complex, high-impact operational functions — from process optimization to KPI delivery — with a focus on outcomes, consistency, and people-first leadership.Over the years, I’ve led both local and cross-regional teams through transformation, scale, and change. My leadership style is grounded in clarity, accountability, and empowerment. I believe operational excellence is driven not just by systems and metrics, but by building strong, aligned teams that take ownership and deliver with purpose.Key strengths include: KPI ownership and performance delivery Global team leadership (on-site and remote) BPO partner and vendor management Process redesign and continuous improvement Operational scalability and productivity optimization Change leadership in fast-paced, high-growth environmentsWhether building out new capabilities or refining established processes, I bring a calm, analytical approach paired with a commitment to people, progress, and results. I believe in setting a clear direction — and then enabling people to do their best work.
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