Vera E.
Technical Support Engineer @Kaspersky
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WORK HISTORY
Technical Support Engineer @Kaspersky
Moscow City, RU
Achieved a CSAT of 84% and an SLA of 98% by investigating and resolving complex technical issues escalated from first-line support. ⁃ Diagnosed and troubleshot issues effectively by analyzing product and OS logs. ⁃ Conducted testing to replicate user problems and verify solutions before release, ensuring high-quality fixes. ⁃ Documented defects and collaborated with development teams for timely resolutions, maintaining and updating the internal knowledge base with technical solutions.
ABOUT VERA E.
Accomplished Technical Support Engineer with a proven track record in resolving intricate…
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