Vedant Wahi

after Sales -operations Specialist Service Network Development @Quantron

Augsburg, DE

Driving Aftersales operations and Service network development across global markets, with responsibility for partner onboarding, workshop readiness, and customer support. Focused on ensuring service excellence, operational efficiency, and scalable Aftersales solutions to support business growth in new and existing regions.* Primary point of contact for all importers and service partners across all markets in matters related to Aftersales support.* Drive service readiness and enhance workshop capabilities across new and existing markets through targeted training programs and continuous process improvements.* Designed and implemented workshop and service contracts to strengthen partnerships and standardize quality across regions.* Accountable for managing all Aftersales operations to ensure optimal customer and importer satisfaction.* Tracking of (Pre-Delivery Inspection) processes and vehicle performance for new market deliveries.* Coordination with importers on post-delivery operational and documentation matters.* Manage escalations with Service partners/Dealers to ensure timely issue resolution.* Key account manager for roadside assistance programs.* Communication with internal and external stakeholders to address customer queries and escalations effectively.