Vedant M.

Operational Assistant @Asda

Nottingham, GB

Enhanced client and store performance by coordinating administrative and operational tasks across 12+ locations, improving workflow efficiency by 30% and reducing process bottlenecks.• Boosted client lifetime value by 25% using cohort analysis and CRM tools to segment customers and align offerings with high-value client needs.• Improved operational efficiency by 20% and reduced fulfilment errors through Lean Kaizen methodologies and workflow automation in CRM platforms.• Standardised communications and compliance by preparing operational briefs, SOPs, and training materials for 120+ staff, ensuring 100% consistency and audit readiness.• Increased revenue by through financial performance analysis using variance and profitability ratios, enabling targeted upselling and cross-selling while enhancing client relationships.• Optimized workforce and payroll management, verifying 250+ timesheets monthly and coordinating rotas, ensuring balanced store coverage and error-free payroll.• Reduced order processing time by 35% through customer journey mapping and process improvements, enhancing client retention and overall satisfaction.

University of Nottingham

Master's degree, International Business

Rajiv Gandhi Prodyogiki Vishwavidyalaya

BTech + MTech (Integrated), Civil Engineering, Structural Engineering