Vedant S.
Service Support Specialist @Evolution
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WORK HISTORY
Service Support Specialist @Evolution
New Westminster, BC, CA
Ensure 99% uptime across live casino operations by swiftly identifying, troubleshooting, and resolving real-time incidents impacting hardware, software, and network performance.• Monitor critical application functions and infrastructure components via advance monitoring tools, analyzing, logging, troubleshooting SOPs and escalating complex issues to appropriate 2nd line,3rd line support• Resolve and record 50+ daily incidents in internal systems using Jira/TTS, generate reports, perform administrative duties such as scheduling, organizing daily process, correct procedural to maintain integrity of game.• Collaborate cross-functionally with broadcast, infrastructure, and operations teams to coordinate case resolutions, ensuring uninterrupted streaming services and consistent service excellence.
EDUCATION
New York Institute of Technology - Vancouver
Master's degree
Gujarat Technological University, Ahmedbabd
Bachelor of Technology - BTech
ABOUT VEDANT S.
Security Engineer | Information Security Analyst | SOC Analyst | Ex- Infrastructure Security Engineer | Helping Orgs Build Secure Systems
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