Vasudha S

WORK HISTORY

EDUCATION

ABOUT VASUDHA S

Project Manager with demonstrated track record of 13+ years of experience in Business Analysis, Pre-Sales & Project delivery Management for Salesforce CRM projects.• Extensive experience in Business Analysis and Project Management involving multiple projects, multi-vendor global teams, creating project plans, risk analysis, resource assignments & tracking, scope management and effective change management• Professional Scrum Master ( PSM1) certified• Excellent communication, analytical, interpersonal and problem solving skills• Strong ability to delegate responsibilities and to perform multiple tasks simultaneously, able to pursue various objectives simultaneously and possess analytical approach to problem solving Ensured delivery of all salesforce projects within the account Responsible for Project planning and monitoring project execution Ensured all salesforce projects meet the TCS & customer defined governance standards Worked with TCS salesforce practice leadership and customers to define project KPIs and governance process Mentored and managed Team resources Responsible for maintaining high customer satisfaction index Responsible to effectively engage and manage the customer throughout the project execution Actively rectified reliability issues by effective and transparent communication with all stakeholders especially with customer Planning for team’s leaning objectives in line with projects in pipeline and working with TCS salesforce L&D department for facilitation of trainings if required