Varun Kumar

Delivery Director @NTT DATA North America

US

Currently serving a Financial Global Client as an Infrastructure Services Delivery Leader • Manage the Service Delivery for global customer, be the point of contact for any escalation or any challenge which is being faced by client or account management team for service delivery.• Leading a strong organization with industry standard processes, management, monitoring, SLA assurance and remediation.• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.• Managing client relationships and global delivery resources across the globe to ensure a high level of satisfaction with the delivery of NTT Infrastructure Services for our Customer.• Responsible for maintaining operating and growth plans. Ensures contractual expectations are met and exceeded. • Responsible for revenue and profit goals and effectively assist in P&L across multiple deal structures.• Identifies opportunities for growth and innovation.• Responsible for managing the technical team located both at offshore and onshore.• Review and certify new proposals, work with Sales and Solution Architects team to make sure the proposals include all labors and ensure that the operations team could deliver efficiently.

Shobhit University Distance Learning

Master of Business Administration - Distance learning, Information Technology

Choudhary Charan Singh University, Meerut

Diploma in Computer Application, Computers

Choudhary Charan Singh University, Meerut

Bachelor of Science - B.Sc.