Vaneza Abrantes

Account Manager @Epm Ltd

Huntingdon, GB

Managed a portfolio of high-value, strategic accounts, ensuring tailored Education services and product solutions met their unique needs.• Engaged in regular, high-level strategic conversations with senior decision-makers, offering insights into industry trends and Education best practices to drive customer success and business growth.• Led consultations with C-suite and HR leaders, advising on HRIS implementation strategies, process optimisation, and long-term organisational development.• Partnered with clients to identify key organisational challenges, proactively recommending customised solutions and services that aligned with their business objectives.• Delivered impactful presentations and product demonstrations to key stakeholders, ensuring a smooth transition and adoption of HR software during migration periods.• Spearheaded initiatives to drive customer satisfaction, foster loyalty, and reduce churn, including offering personalised support and continuous engagement.• Collaborated with cross-functional teams to develop tailored marketing campaigns, leveraging customer insights and market data to target key accounts and drive further business opportunities.• Identified upselling and cross-selling opportunities, contributing to the growth of existing accounts through additional investments in HR tools and services.• Engaged in regular conversations with subject matter experts to stay informed on sector changes, ensuring that clients received up-to-date advice and insights on evolving HR trends

University of St. La Salle-Bacolod, Philippines

AB Communications, Communication and Media Studies