Vanessa Greenbaum
Senior Customer Experience Manager @Netflix
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WORK HISTORY
Senior Customer Experience Manager @Netflix
MX
I am committed to enhancing overall customer interactions by maintaining strong relationships with external vendors and influencing their performance to uphold Netflix’s commitment to providing an exceptional experience. I ensure that service delivery meets our high standards for customer satisfaction and engagement by leveraging data-driven insights and innovative strategies. Additionally, I collaborate closely with cross-functional teams to develop and implement initiatives that improve customer interactions.
EDUCATION
Universidad Tecmilenio
Master's degree
Centro de Estudios Universitarios Monterrey
Bachelor's degree
SKILLS
ABOUT VANESSA GREENBAUM
With over 23 years of extensive experience in the customer experience sector, I have cultivated a deep understanding of operational excellence and best practices. Currently serving as a Customer Experience Manager at Netflix, I am passionate about driving customer satisfaction and enhancing service delivery.My career journey has equipped me with a robust skill set, enabling me to excel in both customer experience operations and commercial management. I thrive on identifying innovative solutions that foster long-term relationships and optimize processes for efficiency.Throughout my career, I have successfully led cross-functional teams, implemented performance improvement initiatives, and developed training programs that empower employees to deliver exceptional service.
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