Vanessa Thompson

Principal Customer Success Account Manager @Microsoft

Reading, GB

Successfully drive increases in customer portfolio growth by identifying and capitalising on upselling and cross-selling opportunities, aligning tailored Microsoft solutions to customer business challenges• Drive customer adoption rates by delivering targeted educational workshops and optimising the use of Microsoft products and services across key customer accounts• Negotiate and close contract renewals, consistently adding value through additional credits and specialised engineer hours’• Develop and execute Major Incident Response Plans for customers’ and ensuring seamless coordination of internal and external teams• Led Customer Success with monthly service reviews, proactive resource planning and tailored engagements aligned with customers’ business objectives• Mentor for our RETURNITY community, helping women navigate work both pre and post maternity leave• Mentor CSAM peers across the community, sharing best practices around increasing opportunity identification and qualification success, as well as improved CRM adoption• Exceed quarterly targets through effective management of Unified contracts, driving proactive engagements and delivering high-value resources to accelerate customer project timelines across the portfolio• Give time and support to helping charitable organisations drive donations with Microsoft matching any funds raised