Vanessa Lancini
Customer Program Manager @A.P. Moller - Maersk
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WORK HISTORY
Customer Program Manager @A.P. Moller - Maersk
Charlotte, NC, US
Lead strategic customer programs and operational improvement initiatives within a global logistics and supply chain environment, focusing on enhancing service performance, operational efficiency, and customer experience.Key contributions:• Lead cross-functional programs across operations, finance, and customer management teams to improve supply chain performance and operational governance• Drive process improvement initiatives using Lean Six Sigma methodologies, identifying root causes of operational inefficiencies and implementing sustainable solutions• Utilize data analytics and operational metrics to improve visibility into supply chain performance and support strategic decision-making• Partner with internal stakeholders to enhance dispute management processes and operational accountability• Support continuous improvement initiatives designed to strengthen operational reliability and reduce process variation• Facilitate collaboration between operational teams and customer stakeholders to align operational performance with customer expectations
EDUCATION
FGV - Fundação Getulio Vargas
MBA, MBA em Comércio Exterior e Negociações Internacionais
Universidade do Vale do Itajaí
Bacharel, Comércio Exterior
SKILLS
ABOUT VANESSA LANCINI
Customer Program Manager | Project & Program Management | Lean Six Sigma | Supply Chain Operations | Continuous Improvement | Data-Driven Decision Making
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