Vamshidhar Reddy Parupally
Software Development Engineer - 2 @ServiceNow
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WORK HISTORY
Software Development Engineer - 2 @ServiceNow
Santa Clara, CA, US
As a Software Engineer at ServiceNow, I play a key role in building intelligent solutions that enhance customer service, developer workflows, and instance health management through AI and automation. I work on the Impact product and several forward-looking AI initiatives, combining software engineering with applied machine learning and generative AI. – • Currently leading the development of AI-powered agents that handle a wide range of ServiceNow customer requests in plain English, executing tasks from simple request creation to complex multi-step workflows, and transforming user interactions by reducing reliance on manual inputs- & • Built an assistant that reviews code from GitHub pull requests using LLMs, helping developers catch issues and improve quality. Developed a web UI to visualize feedback and integrate seamlessly with dev workflows. • Created a plugin that allows developers to select and review code directly in VS Code using LLMs fine tuned for servicenow codebase. • - Experimented with fine-tuning open-source LLMs using proprietary code, running and evaluating them locally via Ollama to ensure performance and domain adaptation.
EDUCATION
Anurag University
Bachelor of Technology - BTech, Information Technology
San José State University
Master's degree, Computer Software Engineering
ABOUT VAMSHIDHAR REDDY PARUPALLY
Hello! I\'m Vamshidhar Reddy Parupally, a passionate and results-driven Software Engineer at ServiceNow. I completed my Master\'s degree at San Jose State University, bringing a unique perspective to the world of technology.My journey in the tech industry began with an exciting internship at Amazon in Sunnyvale, California, during the summer of 2023. As a Software Development Engineer (SDE) Intern, I designed a session management solution that improved the efficiency of Alexa processing, resulting in substantial annual cost savings of This experience at one of the tech giants shaped my problem-solving skills and ignited my passion for cutting-edge technology.Before my graduate studies, I spent valuable years at Tata Consultancy Services (TCS) in Hyderabad, India, where I served as a Software Developer from 2020 to 2022. At TCS, I collaborated with internal teams at Apple GBI, contributing to solutions that powered Apple\'s global operations. This role allowed me to gain insights into large-scale projects and the intricacies of delivering software solutions that meet the highest industry standards.As I continue my career in technology, I\'m excited to explore new opportunities, collaborate with like-minded professionals, and make a meaningful impact through innovation and creative problem-solving.Let\'s connect and explore how we can work together to drive innovation and make a difference in the tech industry!
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