Valerie Toney
Regional Head of Chb Southeast @A.P. Moller - Maersk
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WORK HISTORY
Regional Head of Chb Southeast @A.P. Moller - Maersk
Responsible for maintaining strong customer relationships to improve service and increase customer satisfaction Troubleshoot technical issues and ensure consistent service delivery Identify customer needs and oversee service delivery within customs brokerage Manage team performance and quality control Proactively drive capacity management and workload sharing amongst teams Manage projects, oversee service reliability and communicate issues to teams Track service metrics Determine ways to be cost effective without sacrificing customer satisfaction Provide leadership and guidance to employees and offer positive feedback to promote learning and continued education Drive performance management within teams – objective setting, performance reviews, compensation, etc. Responsible for service delivery and account retention Responsible for cost to serve and productivity improvement Responsible for operational quality and related KPIs and adherence to compliance standards Responsible for driving positive employee engagement and team development
ABOUT VALERIE TONEY
Strong managerial skills rooted in lean management, high productivity, and execution of business strategies to meet financial goals while adhering to all security and government policies and regulations. Skilled teacher who thrives on upskilling others through goals and objectives setting, reinforcing KPIs (keeping people involved) and placing them on a path to success. Manage offices in my regions as well as various accounts with Customs Compliance always as the central focus while servicing our customers needs.
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